Who we are
Cheras Industries Pty. Ltd. ABN 45 009 674 677
Our website address is: https://cheras.com.au
Cheras Aluminium Casting is a business of Cheras Industries Pty Ltd, ABN 45 009 674 677, part of the G.James Group. This policy explains how we handle personal information collected through cheras.com.au, and it applies alongside the G.James Group privacy policy.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What this policy covers
This policy covers information collected through this website. Information you give us by phone, by email or in person is handled the same way.
2. Information we collect from you
We collect personal information when you submit a form on this website.
Request a quote form. Your name, company, email address, phone number, and the details of the part you want made, including quantities, alloy, tolerances, application and timing.
Contact form. Your name, company, email address, phone number and your message.
Drawings and files. This website does not accept file uploads. If you send drawings, sketches or photographs, you send them to us by email, and we hold them with your enquiry.
You choose what to tell us. If you leave a field blank we may not be able to quote accurately.
3. How we use it
We use the information you give us to:
- assess your enquiry and prepare a quotation
- contact you about that enquiry
- manufacture and supply what you order
- keep records of enquiries and orders
- meet our legal and record keeping obligations
We do not sell your information. We do not use enquiry details for marketing without your consent.
4. Who we share it with
We share information only where it is needed to answer your enquiry or run the website.
- Within the G.James Group, where another business of the group is better placed to handle your enquiry.
- Our hosting provider, Synergy Wholesale, which operates the servers in Sydney, Australia.
- Our website security service, Wordfence, which processes visitor IP addresses to identify and block malicious traffic. Wordfence is based in the United States, so this involves disclosure of an IP address outside Australia.
- Our email provider, which delivers form notifications and our replies.
- Anyone we are required to disclose to by law.
5. Cookies and automatic information
This website sets no tracking or advertising cookies, and runs no analytics or advertising scripts.
Our servers and security software keep standard technical logs, including IP addresses, browser type and the pages requested. These are used to keep the site running and secure.
If you are a website administrator, your browser stores login and security cookies while you are signed in.
6. Where your information is stored
Form submissions are stored in the website database on servers in Sydney, Australia, and are sent as email notifications to Cheras. Enquiries are held in our email system and business records.
7. How long we keep it
We keep enquiry records for as long as we need them for the purpose they were collected and for any period required by law. When we no longer need them we destroy them or de-identify them.
8. Security
The website uses HTTPS, administrator accounts require two factor authentication, and access to enquiry records is limited to people who need it. No system is completely secure, so we cannot guarantee the security of information sent over the internet.
9. Access and correction
You can ask us what personal information we hold about you, and ask us to correct it. Contact us using the details below. We may need to verify your identity before we act on the request. We will respond within a reasonable time, and if we refuse we will tell you why.
10. Complaints
If you think we have mishandled your personal information, contact us first using the details below and we will investigate.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We update this policy from time to time. The current version is always on this page.
12. Contact us
Cheras Aluminium Casting Shed 20, 2 Schneider Road, Eagle Farm QLD 4009 (07) 3815 4444 info@cheras.com.au
Last updated September 2026.